If somehow an accident should occur, we've got you covered! Volutz offers 2 years of warranty on the Equilibrium Series, and lifetime warranty for the ArmorCord Series from the purchase date*.
In order to claim the warranty, we need to have all available information concerning the damaged product. We are always looking to further develop our products so that we can provide the highest quality possible. Our engineering team would really appreciate all the possible information that you can provide us with. Our main priority is to assure that the Volutz users are satisfied with every aspect of their product and our service.
* Products purchased from a store or retailer: Complaints regarding a product purchased in a store must be submitted to the same store.
- Please provide us with the sufficient proof of purchase
- Explain the damage of the product, how it occurred and when it occurred
- Photo evidence must be provided
- The Volutz team may ask you to ship the product to us in order to do a quality inspection. Volutz will in this case provide the buyer with a prepaid shipping label.
(The warranty does not cover defects or malfunction caused by misuse, abuse or improper maintenance, failure to follow operating instructions, or use with equipment with which it is not intended to be used. It doesn’t cover cosmetic or incidental damages. Also, the warranty will not apply to damage caused by unauthorized alteration, modification or repair of the product.)
We consider ourselves exempt from fulfilling our obligations under this agreement because of changes in legislation, government action, labor market conflict, fire, flood, war, terrorism, tampering, major events or similar events.
If you have any questions on how to return your item to us, please feel free to contact us at any time!