You may want to register with Volutz.com to make shopping faster and easier. For non- registered users, we request account infor-mation (email address and password), and billing and shipping information. As a registered customer, you only have to enter your billing and shipping addresses and account information once; they will be securely stored in our database for your future use. Using your username and password you may access your account online at any time to add, delete or modify information. If you are using a computer at a public place, we encourage you to log out at the end of your session. Your information may be stored with us, but it will not be accessible to anyone else from that computer.
When you shop with Volutz.com, we obtain information we need to complete your transaction. This may include your name, shipping address, billing address, telephone number, credit/debit card number with expiration date and your email address. Under no circumstances do we ever share, sell or rent your personal information with outside parties.
After you place an order with Volutz.com, you will receive an email confirmation that we have received your order. You will receive this email only if you have provided us with your correct email address. We may also need to contact you via email if we have ques-tions regarding your order. Your email information may also be used for future, email Newsletters which will include unsubscribing instructions. We would like to reiterate that under no circumstances do we ever share, sell or rent your personal information with outside parties; your info will always stay with Volutz.
*** ALL SALE AND PROMOTIONAL ITEMS will not be eligible for Returns, Exchanges, and/or Warranties. Replacement Warranty
We are responsible for our product conditions. We would love to help you resolve any issues. We want you to have a positive expe-rience every time you shop with Volutz. Please let us know if you have received any defected item by contacting us here: www.vo-lutz.com/support
Volutz 2-Year Warranty*
Volutz offers a 2-year limited manufacturer warranty on a majority of Volutz products. Volutz products purchased from distributors or resellers are not covered by the 2 year warranty. Certain Volutz products may have different warranties, which will be explicitly stated within this document. Examples of products with different warranties are, but not limited to, screen protectors, chargers, cables, backpacks, and glass products. This warranty is only valid for items that are considered defected. Defects are defined as imperfections or flaws that are produced by a manufacturing error. Accidental drops, installation failures, normal wear and tear, etc. caused by the owner are not covered under this warranty.
Note: For purchases made on Amazon.com, eBay or any other online marketplaces, the warranty mentioned above may or may not qualify. Only products sold specifically by Official Volutz online stores are covered by these warranties. Volutz products sold by any other seller(s) on these platforms will not qualify.
The Volutz warranty is non-transferable and covers only the original end-buyer. Proof of purchase is required to qualify for the warranty. What qualifies? Only products that are purchased directly from Volutz are eligible for this warranty as other sellers/channels may offer different or altered warranties. The warranty does not cover the following:
Normal wear and tear from daily use of product
Product was used for unintended purposes
Misuse, mishandling, accident, or other abnormal use of product
Damage caused by improper or unauthorized repair or maintenance
Product is not genuine or not manufactured by Volutz
3rd party purchases are not covered under Volutz warranties
How to submit a warranty:
Contact our customer support firstname.lastname@example.org
Except for the express warranties provided herein, Volutz ("Volutz") makes no express or implied warranties of any kind whatso-ever with respect to the product in terms of merchantability, fitness, particular purpose, design, condition, quality, or performance of the product. In addition Volutz will not be liable for any damages of any kind resulting from the purchase or use of products or incidental damages or consequential loss of profits or benefits.
Volutz reserves the right to waive responsibility for warranty coverage for situations including, but not limited to, other implied warranties from authorized or unauthorized sellers, warranties expressed in written or verbal form for non-genuine or counterfeit Volutz product distributors or vendors, any intentional action to contort or take advantage of the warranty for financial or personal gain.
Defection caused by any other accident, including failure of installation, carelessness by the user, or defection caused by owner's usage, cannot be applied for the above mentioned warranties. For products that come as a package, only the defected item from the package will be remedied, and this remedy may be repeated within 90 days or the remainder of the warranty. The original product is needed for any future warranty requests regarding the order.
Volutz reserves the right to replace, repair, rebuild, and recondition products at Volutz's sole option. If the product under warranty becomes inactive or no longer in production, Volutz reserves the right to replace the inactive product with a similar or better product in accordance to Volutz judgment and discretion.
Excluding the express warranty provided, Volutz, in no event shall be liable for any incidental, consequential, indirect, or punitive damages arising from the use of any Volutz product, including, but without limitation, device damage, data loss, or personal injury.