Frequently Asked Questions

RETURNS

You have 14 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

REFUNDS

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer's policies.

All refunds will be payed to the same card that was used during the purchase

SHIPPING

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.

It is always the Purchaser’s own responsibility to have knowledge of National Custom Tax. Any possible Custom Tax will be borne by the Purchaser. For Purchaser’s within the EU there is never any Customs Tax when ordering from Volutz.

If you receive a refund, the cost of return shipping will be deducted from your refund.

CONTACT US

If you have any questions on how to return your item to us, please feel free to contact us at any time!